Grundfos has restructured its online tools and developed MyGrundfos into its central information platform for FAQs regarding products and deliveries. With its various information offers, the portal is intended for those who work in the specialist wholesale trade as well as for specialist craftsmen and planners. It facilitates swift information retrieval regarding replacement pumps, spare parts, list prices, and order statuses, at any time. After completing the one-time registration process, which also enables other Grundfos tools, MyGrundfos can be used with optimized presentation on all common terminal devices.
The portal has a simple and clear structure and comprises six central information offers. The replacement tool with several thousand pumps in stock and a function for swift list price retrieval is very helpful for all users. An innovative feature is the track and trace function which enables you to check the whereabouts of a consignment at any time, and to ultimately even verify receipt of goods. Moreover, there is the spare part search function, which helps you find the suitable spare part kits and their contents in no time, thanks to a stored product list. For more detailed product information and pump design/dimensioning, there is a direct link to the Grundfos Product Centre. Especially for those who work in the specialist wholesale trade, the possibilities to conveniently view information on the order status, existing offers and product availability online on Grundfos are of particular interest.
In addition to the Product Centre, the Grundfos Ecademy and the Extranet, MyGrundfos represents a central platform that grants access to important information for the day-to-day work with Grundfos pumps, irrespective of opening hours and reachability. Registration is fast and easy and valid for all four of the manufacturer’s online platforms. Existing login details, for instance for the Product Centre, can be used for MyGrundfos. All platforms and the registration form can be accessed via the Grundfos website.
“Being able to access important information at any time and any place is becoming increasingly important in our industry,” says Markus Mair, Director of Customer Support D-A-CH at Grundfos. “But the handling needs to be uncomplicated. For those who want to look something up fast at a building site, do not want to have to struggle with complicated menus. That’s why we have given our different information offers a clear structure and bundled them. In this context, MyGrundfos is the elementary tool for all typical questions around products and deliveries. In just a few months, it has developed into one of our most visited online tools. MyGrundfos is one of our most important information offers for the day-to-day work with Grundfos pumps, and we will continuously develop it further in the future and equip it with new personalized functions.”
Further information and contact: uk.grundfos.com